At Techset we take service very seriously. We will do whatever it takes to ensure that projects are completed within schedule and to the required high standard. We also take a pro-active approach to service and if we think that we can suggest a course of action that may be of benefit to the customer, we will suggest it. We know from feedback from our current customers that this approach is much appreciated and in many cases has resulted in an increase of work.

Every customer has a Salisbury-based account manager, with direct daily contact via phone, email and fax. As our account controllers are able to decide priorities on an hourly basis, this makes for an extremely flexible operation able to react quickly to our customers’ changing demands. A four-hour working day overlap between the East Coast and our UK office (and a 2-hour overlap with the West Coast), means that our US customers also have the opportunity to communicate with us directly, if required.

We have an on-line tracking system for both books and journals, accessible via our website and searchable by author, article title, chapter title, DOI number, manuscript number or volume/issue. Those customers not wishing to use this service will receive a weekly status report supplied in their preferred format.